Privacy Policy

1. About YS SMART MOBILES

YS SMART MOBILES is a mobile phone sales, repair, accessories, and reselling business operating in Tamil Nadu, India.

• Physical Address: No. 5, Station Street, Kattankulathur - 603203, Tamil Nadu, India
• Phone: +91 8608471453
• Email: yuvarajharikaran@gmail.com
• Website: https://www.yssmartmobiles.in/

2. Information We Collect

Depending on how you interact with us, whether online, via phone/WhatsApp, or in our physical store, we may collect the following categories of information:

A. Information You Provide Directly

• Contact Information: Full name, phone number, email address, and physical address.
• Service Details: Mobile phone make, model, IMEI/serial number, issue description, and unlock codes/passcodes (when explicitly provided by you for repair diagnostics).
• Transaction & Purchase History: Details of products or services bought, repaired, or resold.
• Communications: Information contained in messages sent via website forms, WhatsApp, email, or social media.

B. Information Collected Automatically

When you access our website, technical usage data may be automatically logged:

• Device & Technical Data: IP address, browser type and version, device type, and operating system.
• Usage Data: Pages visited, duration of visit, referring URLs, date/time stamps, and basic regional location based on IP address.

3. How We Use Your Information

We process your personal information only for legitimate business purposes, including:

• Service Delivery: Processing sales, carrying out mobile device repairs, managing pre-owned device buybacks/reselling, and delivering orders.
• Customer Support: Responding to enquiries, providing status updates on repairs, and sending service receipts.
• Payment & Transaction Management: Processing transactions and issuing official invoices/bills.
• Security & Prevention: Safeguarding our store, website, and digital assets against unauthorized access, fraudulent transactions, or security incidents.
• Legal Compliance: Complying with applicable tax laws, government regulations, law enforcement inquiries, or legal proceedings.
• Marketing Communications: Sending promotional offers, new arrival alerts, or service discounts (only where permitted by law or with your explicit consent).

4. Cookies and Web Analytics

Our website uses cookies and similar tracking technologies to ensure basic functionality, store user preferences, and analyze traffic trends.

• Essential Cookies: Necessary for website navigation and basic functions.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website so we can improve layout and user experience.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain website features.

5. Payment Security

Where online payment processing is enabled on our website or via digital links (e.g., UPI, debit/credit cards, net banking, or wallet providers):

• All online transactions are processed through secure, RBI-authorized payment gateways.
• YS SMART MOBILES does not store or process sensitive card numbers, CVVs, or UPI PINs on its own servers.
• Payment gateways process your financial information independently under their respective privacy policies and security standards.

6. Third-Party Integrations & Communication Services

We utilize third-party communication tools and services to improve customer service:

• WhatsApp & Messaging Platforms: If you contact us via WhatsApp or similar platforms, the communication is governed by both this policy and the privacy policies of the respective messaging service. Please avoid transmitting sensitive personal documents unless directly requested for service verification.
• Google Maps & Store Locators: Our website may feature embedded maps or links to Google Maps to help locate our store. Interacting with map tools may allow third-party providers to process location data in accordance with their privacy policies.

7. Device Repairs and Customer Personal Data Protection

When submitting a mobile phone, tablet, or electronic device to YS SMART MOBILES for repair or servicing, the device may contain private personal data.

Customer Responsibilities:

Before handing over any device, you are strongly advised to:

1. Back up all personal data (contacts, photos, messages, files) to a cloud account or external storage.
2. Remove external storage devices (microSD cards) and SIM cards.
3. Log out of critical financial and cloud accounts (e.g., Google Account, Apple ID, banking apps).
4. Remove sensitive personal media or files where possible.

Service Limitations:

• While our technicians take reasonable operational measures to safeguard customer hardware, we cannot guarantee against accidental data loss or corruption during repair procedures (e.g., OS flashing, board repairs, water damage restoration).
• YS SMART MOBILES is not liable for data loss resulting from necessary diagnostic or repair procedures, or events beyond our reasonable control.

8. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties.

We share data only under the following strictly necessary circumstances:

• Service Providers: Trusted partners who assist in operating our website, managing business software, or delivering logistics, subject to strict confidentiality duties.
• Legal Obligations: Government authorities, regulatory bodies, or law enforcement officers when mandated under Indian law or court orders.
• Business Protection: When necessary to enforce legal agreements, collect unpaid dues, or protect the rights, property, and safety of YS SMART MOBILES, its staff, or customers.

9. Data Security and Breach Management

We implement reasonable technical, operational, and organizational security procedures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.

In the unlikely event of a verified data breach affecting your personal information, we will take immediate remediation steps and inform affected individuals and relevant statutory authorities as required under the Digital Personal Data Protection Act, 2023.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

• Satisfying active customer requests and service warranties.
• Maintaining accurate financial and tax accounting records (typically up to 7 years under applicable Indian business laws).

When personal data is no longer required, it is securely deleted, destroyed, or irreversibly anonymized.

11. Your Privacy Rights (Under DPDP Act 2023)

As a data principal under Indian privacy law, you hold specific rights regarding your personal information:

• Right to Access: Request information about the personal data we hold about you and how it is processed.
• Right to Correction & Completion: Request correction of inaccurate, incomplete, or outdated information.
• Right to Erasure: Request the deletion of your personal data when it is no longer required for the purpose for which it was collected.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time as easily as it was granted.
• Grievance Redressal: You have the right to seek redressal for any privacy-related concerns through our designated contact below.

To exercise any of these rights, please submit a written request to yuvarajharikaran@gmail.com. We may verify your identity before executing the request.

12. Children's Privacy

Our services and website are not directed at children under the age of 18 without parental consent. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information without parental authorization, please contact us immediately for removal.

13. Policy Updates

We may revise this Privacy Policy periodically to reflect operational changes, service additions, or regulatory updates. Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us & Grievances

If you have any questions, feedback, or grievance requests regarding this Privacy Policy or how your data is handled, please contact us: